Get the assistance you need to make the most of your Alt.com experience. Our dedicated support team is here to help you navigate the BDSM community safely and successfully.
Always ensure clear, enthusiastic consent before any BDSM activity. Consent can be withdrawn at any time.
Discuss boundaries, limits, and expectations openly before meeting. Clear communication prevents misunderstandings.
Always meet new partners in public places first. Get to know them before engaging in private activities.
Learn about BDSM practices, safety techniques, and risk awareness. Knowledge is your best protection.
Establish clear safe words and signals. Respect them immediately when used by any participant.
Let a trusted friend know your plans when meeting someone new. Share location and expected return time.
General questions and account assistance
Email: support@alt.com
Phone: +1-800-ALT-HELP
Hours: 24/7
Website and app technical issues
Email: tech@alt.com
Phone: +1-800-ALT-TECH
Hours: 24/7
Report inappropriate behavior or safety concerns
Email: safety@alt.com
Phone: +1-800-ALT-SAFE
Hours: 24/7
Payment and subscription assistance
Email: billing@alt.com
Phone: +1-800-ALT-BILL
Hours: Mon-Fri 9AM-6PM EST